At Merton House Clearance we are committed to making our services and online content accessible to as many people as possible, including people with diverse sensory, cognitive and physical needs. This accessibility statement describes our approach to accessibility for Merton House Clearance and related local services, covering standards, features and how to request adjustments. We aim for clear, consistent content and practical accessibility across our communications and service delivery.

Our accessibility efforts focus on compatibility with assistive technologies and inclusive design. We follow recognised guidance and incorporate semantic HTML, appropriate heading structure, and meaningful link text to support navigation by screen readers and other tools. We also prioritise legible typography, adequate color contrast, and responsive layouts so that both desktop and mobile users can access content effectively.

We recognise the particular needs of people seeking house clearance in Merton, including customers who require additional support during booking, collection or clearance activities. Our teams receive training to communicate clearly and to provide reasonable adjustments where needed. We also test digital materials and service instructions to ensure they are accessible for people using magnifiers, screen magnification and voice control systems.

Standards and compliance

We aim to conform to the WCAG 2.1 AA success criteria where feasible. That includes addressing:

• Perceivable — text alternatives, captions, and adaptable content;
• Operable — keyboard navigation, clear focus indicators and predictable interactions;
• Understandable — plain language, consistent layout and clear instructions;
• Robust — compatibility with current and future user agents, including assistive technologies.

Where full compliance is not yet achieved, we provide alternatives and ongoing plans for improvement. Our accessible procurement and content policies are designed to reduce barriers for people using assistive technologies.

How we support assistive technology

Our website and customer-facing materials are structured to support common screen readers. We use semantic headings, labelled form controls, ARIA where appropriate and live region announcements for dynamic updates. We also test with popular screen readers to confirm content is announced in a logical order.

Keyboard navigation is a priority: all interactive elements are reachable and usable via the keyboard alone. We ensure visible focus styles so users relying on keyboard or switch access can track their position. We avoid keyboard traps and support logical tab order across pages and forms.

For images, charts and uploaded files we provide descriptive text, captions or text alternatives wherever possible. We also aim to make PDFs and downloadable documents accessible and provide accessible formats on request.

We continue to monitor and improve accessibility through testing, user research and staff training. Our audits include automated checks and manual reviews by people using assistive tools. We prioritise fixes for issues that affect navigation, form completion and core service flows such as booking a home clearance or arranging collection.

If you encounter any accessibility barriers while using our materials or receiving our Merton house clearance services, please get in touch with our accessibility team. You can request assistance, alternative formats of documents, or reasonable adjustments during a booking or clearance. We will respond to accessibility requests and aim to provide a helpful resolution promptly.

This statement is reviewed regularly to reflect improvements and changes. We welcome suggestions that help us provide a more inclusive experience for everyone who uses Merton removal and clearance services. Thank you for taking the time to read our accessibility statement — we are committed to continuous improvement and practical support for all customers.